FAQ
Where do you ship?
Available destinations are shown at checkout. Contact us if your country is not listed.
How long does production take?
Products are made after ordering. Production time varies by item and production partner; contact support for an estimate before ordering.
How long does delivery take?
Delivery starts after production and dispatch. Transit time depends on your destination and selected service; production time is additional.
Do you provide tracking?
Check your shipping confirmation for tracking details after dispatch. Contact support if you cannot find them.
Are products made to order?
Yes. Products are produced after an order is placed, rather than held in a 2HUNDRED1 warehouse.
What is your return policy?
See the store's Return Policy for eligibility, conditions and the request process.
What if my order arrives damaged?
Contact support with your order number and a description of the damage. Keep the item and packaging while we review the issue.
What if I receive the wrong item?
Contact support with your order number and details of the item received so we can review the issue.
How do I choose my size?
Use the product-specific Size Guide and compare garment measurements with a piece you already own. Contact us if measurements are missing.
Can I change or cancel my order?
Contact support as soon as possible. Changes and cancellations depend on production status and cannot be promised.
Are customs or import fees included?
Review the charges shown at checkout. Depending on the destination, additional customs or import charges may apply; contact support before ordering if unclear.
Can items arrive separately?
Items produced at different locations may ship separately and have different delivery dates.
How can I contact support?
Email support@2hundred1.com. Include your order number if your question concerns an order.
See our Return Policy for eligibility, conditions and how to request help.
Read the full policy